Payment and Card Processing Terms

How quotes, taxes, deposits, card charges, authorizations, balances and disputes are handled.

1. Currency and pricing

Unless expressly stated otherwise, all prices are quoted in US dollars. A proposal identifies what is included and excluded. Prices may change before confirmation because of availability, fuel, repositioning, provisioning, supplier pricing or a requested itinerary change.

2. Taxes, gratuity and card charges

Applicable Bahamian VAT is added at the rate required by law. For many charter services this is currently presented as 14%. Crew gratuity is commonly presented at 15% and may be collected in advance or paid as stated in the confirmation. Card payments may carry a disclosed processing charge, commonly 5%. The checkout or invoice controls, and no undisclosed charge will be added after authorization.

3. Authorization and confirmation

By submitting payment, the cardholder confirms authority to use the payment method and authorizes the stated amount, taxes and disclosed processing charge. Submission does not guarantee availability. The booking becomes confirmed only when payment requirements are met and written confirmation is issued.

4. Deposits and balances

The proposal states the deposit, balance and due dates. A missed deadline may release the inventory and may be treated as a client cancellation. Waves N Wishes is not required to advance supplier funds or hold an option without payment.

5. Cardholder and fraud checks

For security, we may request identification, billing-address confirmation, a signed authorization, verification from the issuing bank or a different payment method. A booking may be paused or declined when verification cannot be completed. Sensitive verification documents are handled under the Privacy Policy.

6. Payment routing and receipts

Payment may be collected by Waves N Wishes, a merchant processor or the confirmed operator, as shown on the invoice or payment page. A receipt records payment; it does not expand the inclusions in the booking confirmation. Payments may be allocated to operators and vendors after confirmation.

7. Declines, reversals and chargebacks

The client remains responsible for a valid unpaid balance if a card is declined or a payment is reversed. Before initiating a chargeback, contact concierge@wavesnwishes.com so the booking documents and any service issue can be reviewed. Fraudulent or abusive chargebacks may be contested with the proposal, acceptance, communications, operator records and proof of service.

8. Refunds

Refund eligibility is governed by the Cancellation and Refund Policy, Weather Policy and service-specific terms. Approved card refunds are generally returned to the original card. Processing charges already incurred may be non-refundable where disclosed and permitted by law.

9. Bank transfers and currency conversion

A bank transfer is received only when cleared funds arrive in the designated account. The sender is responsible for bank fees and any shortfall. If conversion is required, the client bears exchange-rate differences unless the invoice states otherwise. Always verify wiring instructions through a known Waves N Wishes contact before sending funds.

10. Pricing errors

If an obvious pricing or calculation error is identified before performance, we will explain the correction and offer the client the choice to pay the corrected amount or cancel for a refund of the affected amount. We will not knowingly enforce an obvious error.

Effective date: 11 September 2026  |  Contact: concierge@wavesnwishes.com