Cancellation and Refund Policy
A clear process for cancellations, client-requested changes and refunds across customized bookings.
1. Before confirmation
An inquiry or unpaid proposal may be withdrawn without charge. A service is not held until the required payment is received and written confirmation is issued.
2. Confirmed bookings
Because Waves N Wishes reserves time and inventory with independent operators, each confirmed service is subject to the cancellation schedule disclosed in its proposal, checkout, booking confirmation or operator agreement. Some deposits, holiday bookings, term charters, aviation, villas, catering, tickets and special-order items may be non-refundable from confirmation.
3. Default rule when no specific schedule is shown
If a confirmed booking contains no service-specific cancellation schedule, the following default applies to the affected service: more than 30 calendar days before service, 75% of amounts paid is refundable; 15-30 days before service, 50% is refundable; fewer than 15 days before service or a no-show, no refund. In every case, non-recoverable third-party costs, custom purchases and card-processing costs already incurred may be deducted where permitted by law.
4. How to cancel
Send the request to concierge@wavesnwishes.com from the booking email and include the lead guest’s name, booking reference, service date and reason. Cancellation takes effect when received and acknowledged in writing. Messages to a captain, driver or other supplier alone do not cancel the full itinerary.
5. Client-requested changes
Date, vessel, destination, passenger count and itinerary changes are subject to availability and supplier approval. The client is responsible for price increases, additional taxes, repositioning, provisioning or change fees. A reduction in group size does not automatically reduce the confirmed price.
6. Supplier or Waves N Wishes cancellation
If a confirmed service cannot be provided and no reasonable substitute or reschedule is accepted, the client will receive a refund of amounts actually recovered for that service, subject to applicable law. When Waves N Wishes itself receives and retains funds for a service that is cancelled without client fault, those recoverable funds will be returned. Separate completed services in the same itinerary remain payable.
7. Weather
Weather-related decisions are handled under the Weather Policy. Forecast concern alone does not constitute cancellation by the operator. If a client chooses not to travel while the operator remains willing and able to perform safely, the client-cancellation terms apply.
8. Refund timing and method
Approved refunds are returned to the original payment method where practicable. We aim to initiate them within 10 business days after the refundable amount is confirmed and received from any relevant operator. Banks and card networks may take additional time. Currency conversion differences and third-party bank charges are not controlled by Waves N Wishes.
9. Travel protection
Guests are strongly encouraged to purchase travel insurance covering cancellation, medical issues, weather disruption, missed connections and non-refundable expenses.
Effective date: 11 September 2026 | Contact: concierge@wavesnwishes.com